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Puppy Plus is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us, whether online via our website, by phone, email, or in person. We may update this policy from time to time, and we encourage you to check this page regularly. By using our website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We process your personal data under the lawful bases of:
Contract – where data is needed to fulfil our service to you
Consent – when you actively agree (e.g. newsletter signup, photo permissions)
Legitimate interest – where it is necessary for the day-to-day running of our business and does not override your rights
We may collect and store the following information:
Name
Contact information including email address
Photos and videos (with prior permission) taken during classes or events for marketing purposes
CCTV footage (for security within the shop and surrounding area)
Technical or payment data from providers such as Stripe, PayPal, Google, and Facebook
We do not collect sensitive data such as: Race or ethnicity, religion, political beliefs, sexual orientation Health data, biometric data, or criminal records
We use your data for the following purposes:
Internal record-keeping
Communicating about classes, workshops, or events (with your consent)
Marketing, only with your permission
CCTV footage for the detection and prevention of crime
We are committed to ensuring your data is secure.
Access is limited to the business owner and, where relevant, instructors who require limited client details for class delivery.
We may share your data with trusted third-party providers including: Zenler.com (our course platform – data processor)
IT and administrative service providers
Legal or regulatory bodies when legally required Professional advisors (e.g. accountants, insurers, legal support)
All third parties are required to treat your data in accordance with the law and use it only for specific, authorised purposes.
We use cookies to analyse website traffic and improve your user experience.
These small files store information on your device to tailor content to your preferences.
You can: Accept or decline cookies in your browser settings
Learn more via your browser’s help section
Note: Some website functions may be affected if cookies are disabled.
Our website may contain links to external sites.
Please be aware that we are not responsible for their content or privacy practices.
We recommend reviewing their privacy policies separately.
We will never sell or lease your personal information.
You may request:
Access to the personal data we hold about you
Corrections to inaccurate information
Deletion of your data (where appropriate)
To withdraw your consent at any time
Contact us at: emma@puppyplus.co.uk
We retain personal data only for as long as necessary:
Typically, six years for legal/tax reasons (including contact and transaction data)
Anonymised data for statistical purposes may be held longer
You may request deletion at any time, subject to legal obligations
You have the right to:
Access, correct, or delete your personal data
Restrict or object to processing
Transfer your data to another provider
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO) if you're dissatisfied with our handling of your data
For more information, visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We aim to respond to all data requests within 30 days.
Data Controller:
Emma Stoker
Puppy Plus Training & Behaviour Services
Email: emma@puppyplus.co.uk
Website: www.puppyplus.co.uk