Puppy Plus Cancellation and Terms and Conditions Policies

Cancellation Policy

Puppy / GCDS / Activity Courses

Booking online including making your payment in full, will secure you a place on our courses.
Unfortunately, if you miss a session we are unable to offer an alternative date - as these sessions are scheduled at specific times.  If your dog does not settle in the classes, alternative one to one sessions will be offered for a small additional admin fee.  
Cancellation of these classes will incur an admin fee of £10.00 The refund must be claimed within 2 weeks. 

One to One Sessions / Behavioural Consultations

Sessions may be rescheduled online up to 48 hours before the booking. You can reschedule from both your booking confirmation emails and your reminder emails also. Reminder emails are sent out 72 hours before appointments to allow for rescheduling if needed. Cancellation after this time results in full fee being payable.

Workshops and Special Events

Booking and payment online, secures a place on that workshop. A full refund  will be given if cancelled up to 60 days before the event.   50% refund if cancelled 28 - 60 days before event. No refund if cancelled 28 days or less before event. Deposits are non refundable.

Terms and Conditions


Online booking with full payment will secure your place on a course. If for some reason you dog does not settle in classes a series of one to one sessions will be offered or a refund given. The refund must be claimed within 2 weeks. See Cancellation Policy for fees payable.


You are responsible for the conduct of your own dog at all times. Please do not allow your dog to approach other people or dogs without asking the handlers first; some dogs may be uncomfortable around other dogs or people and  handlers may be working through these problems by closely monitoring their dog’s proximity to others.  

DOGS MUST BE KEPT ON  A LEAD at all times unless staff give permission to the contrary.  
WELFARE. The car park has no shade and cars MUST be covered appropriately to keep cars  cool in warm weather. Water and adequate ventilation are essential. Puppy Plus reserve the  right to ask owners to leave and  take their dogs’ home should the dog’s welfare be compromised.
HARSH HANDLING. Should any handler or their family or friends be seen using harsh handling or aversive equipment we will privately bring this to their attention and politely ask that the practice ceases. We will also advise on a more appropriate method and/or equipment. Should it continue Puppy Plus reserve the right to ask owners to leave and take their dogs’ home.
DOG WASTE. You are responsible for picking up dog waste on the premises.

Health and Safety

All attendees agree to abide by the health & safety instructions given by the organisers.  In particular, evacuation procedures in the event of a fire.

Course cancellation

In the event that the organisers need to cancel a course due to unforeseen  circumstances, a  full refund will be made to all delegates within 14 days of the cancellation  date. Notification of cancellation will  be made to all delegates by email. Refunds can and will only be made by the same  method the original payment  was received.  Should this occur on the actual date of the course we will  attempt to make contact by telephone wherever possible.  We will also post a cancellation notice on Facebook (Puppy Plus) and the website puppyplus.co.uk.


Please bring your  vaccination card or titre test results to the first session or send a photocopy / email a copy prior to the course start. Failure to do this will result in you not being able to start the course. This policy is to protect the health of other dogs and puppies.

Definitions of equipment / handling not permitted

Electric or spray collars, check chains,  prong collars, pet correctors, rattle cans, water sprays. Nor do we allow any physical corrections, alpha rolls or verbal abuse towards dogs in our classes. Head collars and harnesses may be used if the  make and fit are checked with your trainer in advance.


By accessing this website, you are agreeing to be bound by all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Permission is granted to use the materials on this website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
a) modify or copy the materials.
b) use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
c) attempt to decompile or reverse engineer any software contained on this website.
d) remove any copyright or other proprietary notations from the materials.
e) transfer the materials to another person or 'mirror' the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Puppy Plus at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.


The materials on our website are provided 'as is'. Puppy Plus makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Puppy Plus does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Puppy Plus or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this site, even if Puppy Plus or a Company authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Puppy Plus website could include technical, typographical, or photographic errors. Puppy Plus does not warrant that any of the materials on its website are accurate, complete, or current. Puppy Plus may make changes to the materials contained on its web site at any time without notice. Puppy Plus does not, however, make any commitment to update the materials. Puppy Plus may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these.